How employee engagement is crucial to customer satisfaction
Keeping your employees engaged is absolutely crucial to customer satisfaction, and your bottom line.
Uzbekistan: A Mission to High Asia
In an age where East and West are learning to forget what has historically divided them, Uzbekistan, with its great tradition of trade and commerce, and from its perfect strategic location at the crossroads of the great Eurasian trade routes, is looking outwards once again, proud of its history but eager to move on, ready to succeed and very much open for business.
Do we need an Internet Sales Tax?
Is the replacement of physical stores with Internet sales bad for people’s rights, the Treasury, and for society?
Dancing in Luanda
The mall wasn’t busy – it couldn’t have been more than 10am on a normal Friday morning – but the twitchy throb of Kuduro music was already working hard and doing its job sending the handful shoppers there into spontaneous dance…
Would you welcome Woolworths back to the UK high street?
No? Neither would we…
Here’s our thoughts on the matter on the BBC’s Kaye Adams Programme.
The new way of shopping for Azeri families – Bravo!
Having successfully launched the first two ‘Bravo’ supermarkets in Baku, Azerbaijan, it gives us great pleasure to announce the opening of the first Bravo Hypermarket in the Ahmadli district of the city…
ThisIsRetail’s 2016 Wipe
It’s been another stonking year and yet again, we’ve had the pleasure of meeting and working with some of the best and brightest in the retail industry and beyond….
On y va, MAPIC
Like some strange mating ritual or pilgrimage, many thousands of be-suited real estate executives hear the call and fly south in the Winter…
The Revolution will be Digitised
How can retailers maintain a consistent, high-quality experience when the customer journey is devolved?
McArthurGlen Vancouver honoured at ICSC Canada awards
McArthurGlen Designer Outlet Vancouver Airport won the maple leaf silver award for design and development excellence at last night’s prestigious ICSC Canadian Shopping Centre Awards.