How employee engagement is crucial to customer satisfaction
Keeping your employees engaged is absolutely crucial to customer satisfaction, and your bottom line.
MAPIC Awards 2015 Finalists
The finalists for the 2015 MAPIC Awards have been announced. Fingers-crossed for the nominated projects we had a hand in…
RMC hires General Manager for landmark North American McArthurGlen Designer Outlet
McArthurGlen Designer Outlets is “a concept that has proven very popular in Europe and I know Vancouver will embrace it as well.”
Black Friday: Tricks of the Trade
On Black Friday retailers will be aiming for a “frenzied” atmosphere. With a little help from our MD, James Logie, BBC Newsbeat has been finding out how the shops will be trying to force up sales…
Baku – The Unexpected City
Azerbaijan’s goal of obtaining developed country status by the mid-2020s looks very much achievable, and this is definitely a market opportunity which retailers and brands ignore at their peril…
A Postcard from Tehran
A few thoughts and reflections from the 4th Iran Retail Conference.
25 Years in the saddle… and I’ve got the scars to prove it!
There is an old retail saying that “if you don’t like change, then you are in the wrong business” … and it is indeed quite startling to consider how much Retailing has changed in the last two and a half decades, and yet how something things have hardly changed at all.